Frequently Asked Questions
Got questions? We have answers. Here’s everything you need to know about our mobile tech support services.
Frequently Asked Questions
Do you come to my home or office?
Yes, absolutely. Our service is built on convenience. Matt’s Mobile Tech Support comes directly to your home or office to diagnose and fix your computer, printer, and network issues on-site. This means you don’t have to worry about unplugging all your equipment and transporting it to a repair shop. We serve the entire Las Vegas Valley and surrounding areas.
How fast can I get an appointment?
We pride ourselves on providing prompt service. Same-day appointments are often available. The quickest way to secure an appointment is to call us directly at (702) 829-6914 or use our online booking system to pick a time that works best for you. We’ll work with you to find the earliest possible slot to resolve your tech issues.
What should I do before you arrive?
To help us resolve your issue as quickly as possible, please ensure the following before Matt arrives:
- Accessibility: Make sure the device needing service is easily accessible.
- Password: If your device is password-protected, please have the password available.
- Information: Be ready to describe the problem in as much detail as possible, including any error messages you’ve seen.
Do you have any other specific preparations you’d like your customers to make? For example, backing up data?
Can you help with both PC and Mac?
Yes, we have experience working on both Macs and PCs. Matt, has over 10 years of experience and is proficient in repairing both Windows and Apple computers, including desktops, laptops (like MacBooks), and all-in-one systems (like iMacs).
Do you work with small businesses?
Yes, we specialize in providing tech support for both homes and small businesses in the Las Vegas area. We understand that small businesses have unique needs and offer tailored services and pricing to help keep your operations running smoothly. Our on-site business support is priced at $150/hour.
What info helps you diagnose faster?
The more information you can provide, the faster we can diagnose and resolve the issue. When you contact us, please try to include the following details:
- Device Type: Is it a desktop, laptop, PC, or Mac?
- Operating System: For example, Windows 11, Mac OS Tahoe 26, etc.
- Problem Description: What exactly is happening? Is the computer slow, are you seeing pop-ups, is a program not working?
- Error Messages: If you see any specific error messages, please write them down or take a screenshot, or take a picture.
- Recent Changes: Have you recently installed new software or hardware?
Sending screenshots of the issue to our email, support@mattsmobiletechsupport.com, can also be very helpful. You can also text it to Matt.
Is there any other specific information you’ve found helpful for diagnoses? Other helpful information is how old the computer is.
Do you repair broken screens?
I do not repair or replace damaged screens or enclosures on devices including laptops and smartphones.